Last updated: July 2026
Evolve AutoTech supplies both shipped products and supply-and-install services. Because these are very different, the terms below are split into two sections — please read the one that applies to what you bought. Different products may carry different warranty periods; each is stated in its section.
Your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces the consumer guarantees you have under the Australian Consumer Law — the warranties below are offered in addition to those rights.
We do not offer change-of-mind returns, exchanges or refunds on shipped products, so please choose carefully and contact us first if you're unsure a product suits your needs. (This does not affect your rights where a product is faulty — see below.)
Shipped products carry a 12-month warranty against defects, in addition to your Australian Consumer Law rights. If a product is faulty, not of acceptable quality, or not as described, contact us and we will arrange the return at our cost and provide a repair, replacement or refund as appropriate under the ACL.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These products are supplied and installed by us at our Kellyville or Wilberforce workshop. We do not travel to you — your vehicle is booked in and fitted at our workshop, then tested before it leaves. No shipping applies to these services.
Each installed product carries a warranty on the product and our workmanship, in addition to your Australian Consumer Law rights:
If an issue arises within the warranty period, contact us to arrange a time to bring your vehicle back to our workshop and we will rectify it.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
To make a claim, contact us with your name, your order or booking details, your vehicle details (for installed services) and a description of the issue. For shipped products, please keep your proof of purchase. We will let you know the next steps and, where a return is required for a faulty product, how to send it back at no cost to you.
Contact: mike@evolveautotech.com.au · 0421 358 659
Evolve AutoTech
ABN 70 043 401 106
Master Security Licence 000110058 · Class 2C Operative Licence S00016156
Kellyville & Wilberforce, NSW
Email: mike@evolveautotech.com.au
Phone: 0421 358 659